Exchange
You can exchange any item purchased on eliesaab.com within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or by visiting one of the ELIE SAAB stores listed below.
- Fill out the “Exchange and Refund form” or email us here. You will need to enter the order number in your order confirmation email.
- Make sure the products you are willing to exchange are in the same condition in which you received them, with all tags attached, keeping the return airway bill (AWB) in the pouch attached to the box.
- Fragrances products may only be returned if unopened and in their original cellophane wrapping.
- The products that have been used, worn, washed, modified, or damaged will not be accepted.
- Items can be exchanged using the same channel of the original purchase.
- Once received at destination, exchanges will be processed within 7 business days. If the new item costs less or more than the original item, you will either receive a coupon or a new charge for the difference. You will be notified via e-mail to advance the remaining amount before proceeding with the exchange delivery.
- Gift exchanges purchased online must contain the gift exchange receipt.
If you wish to exchange the product purchased at eliesaab.com in person, our client advisors in store will be glad to assist you. You can find them at the following addresses listed below.
- Beirut Boutique, ELIE SAAB Bldg, Beirut Central District, 2021 4516.
- Dubai Mall Boutique, The Dubai Mall – Fashion Avenue, Ground Floor.
- George V Boutique, 31 Avenue George V, 75008 Paris, France.
- Bruton Boutique, 24 Bruton street, London W1J6QQ.
- New York Boutique, 860 Madison Avenue, New York, NY 10021
Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. If your exchange does not meet the conditions listed above, the package will be sent back to you and the exchange will not be accepted.
Returns
Fill out the “Exchange & Returns” form or email us here. Once the claim is reviewed, and the return is approved, you will be notified by email.
Returns are limited to the below criteria:
- Product Defect: The Product must be verified as defected by an ELIE SAAB representative.
- Lost Shipment: The shipping company confirmed that the parcel is lost.
- Wrong Item: The item received doesn’t match the initial order and is not available in stock.
Any claim must be submitted upon delivery. Please note that shipping costs, duties, taxes, and fees you paid for the delivery of the purchased products shall not be refunded.
